Ready for Change
Our network operations teams are well-versed in adapting to changing conditions. We are closely monitoring guidance by official agencies, and are taking proper precautions where warranted.
We have an Infectious Disease Control Policy, and also activated our Pandemic Preparedness Plan. Both specify frequent cleanings and access to infection-control supplies, e.g., hand-hygiene products, disinfecting wipes, etc., and provide general continuity instructions.
We are currently contracted with leading providers to review, revise, strengthen, and formalize all processes related to Business Continuity and Disaster Recovery.
Work for Need It Now!
We are using our logistics network and recruiting resources to minimize potential shortages of Package Handlers and Service Providers.
We have temporarily modified our sick policies to discourage sick employees from coming to work. Our managers will send employees home who report to work with acute respiratory symptoms and will encourage them to seek medical attention as needed.
We are procuring and distributing personal protective equipment as it becomes available, but not all counties require PPE for delivery services. We are working with our Regional Service Providers (RSPs) in the areas with PPE requirements, either by supplying them with the PPE or connecting them with resources for temporary home-made solutions until they secure supplies for their driver teams.
Clean and Tidy
Facilities already make routine cleanings a regular part of their day, but we’ve contracted additional janitorial and sanitation services to help disinfect our facilities. We continue to share information about the virus to our team members, and are actively developing ways to promote good hygiene and a clean workplace.
Our Employees and contractors are checking their temperatures before entering each Need It Now facilities. Each of our buildings have a designated temperature-checking area.
Keeping Our Distance
We have temporarily modified our Signature Required and warehouse sorting processes to encourage physical distancing and prevent cross-contamination. We’ve reduced the number of sorters inside of trailers, changed time-clock procedures, moved break areas outdoors, and modified environments and job functions to discourage proximity.
If a delivery requires a signature, carriers will knock on the door rather than touching the bell. They will maintain a safe distance, and instead of asking for a signature on the mobile device, they’ll ask for a name. The carrier will leave the mail or package in a safe place for retrieval.
Customers shouldn’t approach a carrier to take a delivery, instead allowing them to leave the area before collecting it. Most schools are not in session and children should also be encouraged to not approach a the vehicle or carrier.
We completely understand your concern. According to WHO, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.