An Important Message from Need It Now

Need It Now’s promise is Safety First as we continue to serve our customers relentlessly.  The CDC and WHO have identified the transportation sector as a critical infrastructure industry, and we will do our part to keep the supply chain running.  Although we’ve modified our operations in response to COVID-19, we expect those changes to be invisible to our customers. 

As communities around the world work together to mitigate risk, control, and cope with  the impact of COVID-19, we assure you that Need It Now remains committed to the safety of our customers, partners, vendors, and employees.   

During this unique time, we are following the recommended protocols and directives of the CDC and U.S. Government.  These protocols apply to all Need It Now drivers, warehouse employees, logistics supervisors and managers, operations management, and corporate staff.  They include a mandate to stay home if sick; frequent and regular hand washing and hand sanitizing; sanitary cleaning of offices, warehouses, trucks, and equipment; and conformance to recommended social distancing practices, enabled by warehouse skeleton crews, flexible/rotating schedules, enhanced PTO, and working remotely.

FREQUENTLY ASKED QUESTIONS

Ready for Change

Our network operations teams are well-versed in adapting to changing conditions. We are closely monitoring guidance by official agencies, and are taking proper precautions where warranted.

Following Procedures

We have an Infectious Disease Control Policy, and also activated our Pandemic Preparedness Plan. Both specify frequent cleanings and access to infection-control supplies, e.g., hand-hygiene products, disinfecting wipes, etc., and provide general continuity instructions.

Thinking Ahead

We are currently contracted with leading providers to review, revise, strengthen, and formalize all processes related to Business Continuity and Disaster Recovery.

Work for Need It Now!

We are using our logistics network and recruiting resources to minimize potential shortages of Package Handlers and Service Providers.

People First

We have temporarily modified our sick policies to discourage sick employees from coming to work. Our managers will send employees home who report to work with acute respiratory symptoms and will encourage them to seek medical attention as needed.

Masks On!

We are procuring and distributing personal protective equipment as it becomes available, but not all counties require PPE for delivery services. We are working with our Regional Service Providers (RSPs) in the areas with PPE requirements, either by supplying them with the PPE or connecting them with resources for temporary home-made solutions until they secure supplies for their driver teams.

Clean and Tidy

Facilities already make routine cleanings a regular part of their day, but we’ve contracted additional janitorial and sanitation services to help disinfect our facilities. We continue to share information about the virus to our team members, and are actively developing ways to promote good hygiene and a clean workplace.

Temperature Checks

Our Employees and contractors are checking their temperatures before entering each Need It Now facilities. Each of our buildings have a designated temperature-checking area.

Keeping Our Distance

We have temporarily modified our Signature Required and warehouse sorting processes to encourage physical distancing and prevent cross-contamination. We’ve reduced the number of sorters inside of trailers, changed time-clock procedures, moved break areas outdoors, and modified environments and job functions to discourage proximity.

If a delivery requires a signature, carriers will knock on the door rather than touching the bell. They will maintain a safe distance, and instead of asking for a signature on the mobile device, they’ll ask for a name. The carrier will leave the mail or package in a safe place for retrieval.

Customers shouldn’t approach a carrier to take a delivery, instead allowing them to leave the area before collecting it. Most schools are not in session and children should also be encouraged to not approach a the vehicle or carrier.

We completely understand your concern. According to WHO, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.